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Privacy Policy

Effective date: 21 July 2026

Last updated: 5 August 2026

This Privacy Policy explains how PT Jelajah Data Semesta ("Lisa Assistant", "LISA", "we", "us", or "our") collects, uses, stores, shares, and protects your information when you use the Lisa Assistant application and related services (the "Services").

LISA (Lucid Interactive Smart Assistant) is a private AI personal assistant — a virtual secretary that helps you manage email, calendar, meetings, contacts, and daily tasks through natural conversation, including direct chat over Messaging Integration (shortly, an “AI Agent” or “Agent”). You can create and run multiple AI Agents from a single account, each with its own identity, data, and integrations.

By creating an account or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

To provide and improve the Services, we collect and process the following categories of information.

Account information. Your name, phone number, email address, password, language preferences, agent configuration, and other details required to create and manage your account and your Agents.

Connected service data. Data from third-party accounts you explicitly authorize LISA to access through secure OAuth — for example, Google data (such as Google Calendar events) or messaging platforms — used solely to perform the actions you request.

Contact information. Contact names and details from accounts you connect, used to help you organize and manage contacts (including Business and Personal lists) and to support assistant features.

Conversation data. Chat messages, prompts, responses, conversation history, and the assistant context or "memory" used to provide accurate responses and maintain continuity across conversations.

Audio data. Voice messages and audio recordings you submit, used for speech-to-text conversion and to process your requests.

Location information. Approximate or precise location, when you grant permission, used to support location-based features such as time-zone detection, local weather, distance calculation, and more accurate scheduling.

Subscription and payment information. Plan selection, billing records, and transaction identifiers. Payment card details are handled by our payment providers and are not stored on our servers (see Section 5).

Device and usage information. Device type, operating system, unique device identifiers, IP address, browser type, app version, log data, and diagnostic information used to maintain security, troubleshoot issues, and improve performance.

How We Use Your Information

We use your information to:

  • provide and operate the assistant and your Agents;

  • perform the actions you request (for example, sending an email, creating a calendar event, or scheduling a meeting);

  • personalize responses and maintain conversation context;

  • process subscriptions and payments;

  • send service-related notifications and respond to support requests;

  • maintain the security and integrity of the Services and prevent abuse; and

  • comply with applicable legal obligations.

We do not sell your personal data, and we do not use your Google user data for advertising.

AI Processing

To generate responses, relevant content (such as a message or request) is processed by the large language model (LLM) configured for your Agent.

LISA uses a self-hosted infrastructure model: your Agent and its data run on infrastructure you control. No data passes through third-party servers other than the AI models you choose to use. Because AI models generate content probabilistically, responses may not always be accurate or complete; please verify important information before relying on it.

Third-Party Services

LISA integrates with trusted third-party services (such as Google Calendar and messaging platforms) to provide the features you request.

When you connect a third-party account, LISA accesses only the information necessary to deliver the functionality you have authorized. We do not access, collect, use, or process data beyond what is required for the requested services.

Your use of third-party services is governed by their respective privacy policies and terms of service. We encourage you to review those policies before connecting your accounts.

Google API Services User Data Policy

Lisa Assistant's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, information obtained through Google APIs (such as Google Calendar) is used only to provide or improve the user-facing features you request; it is not sold, and it is not transferred or used for advertising or to train generalized AI/ML models. Human access to this data is limited to the narrow cases permitted by the policy (for example, with your explicit consent, for security purposes, or to comply with applicable law).

Subscription and Payment

LISA offers a free trial and paid plans (Basic, Intermediate, Pro, and Pro+), billed per Agent.

Payments are processed by authorized third-party payment providers. When you subscribe, these providers collect the payment information needed to complete your transaction; we do not store your full payment card details. We retain limited billing records (such as receipts and transaction history) as required for accounting, tax, and legal purposes, even after account deletion.

If your subscription is managed through a mobile app store, the store's cancellation and refund terms apply.

How We Store and Protect Data

We apply reasonable technical and organizational measures to protect your information, including:

  • Encryption. Credentials and API tokens are stored encrypted.

  • Secure transmission. Data in transit is protected with TLS.

  • Isolation and access control. Each workspace and Agent is isolated, and access is limited to authorized roles (Boss / Co-Boss) as configured by you.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you should take care in deciding what information you share.

Data Sharing

We share data only with:

  • the AI/LLM and integration services you authorize (for example, Google, messaging platforms);

  • payment providers, for billing; and

  • authorities or third parties where required by law, or to protect the rights, safety, or property of LISA, our users, or the public.

We do not sell personal data.

Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide the Services.

If your subscription expires and is not renewed, your Agent and its associated data will be retained for a grace period of 30 days, during which you may renew to restore access. After this 30-day period, the data will be permanently deleted, except for records we are required to keep by law (for example, billing and tax records).

You may delete your account and associated data at any time through the account settings in the app or on our website. Account deletion is permanent and may be irreversible, so please make sure you no longer need any of your content before proceeding.

Your Rights

Subject to applicable law, including Indonesia's Personal Data Protection Law (Undang-Undang Perlindungan Data Pribadi/UU PDP), you may:

  • access your personal data and request a copy;

  • correct inaccurate or incomplete data;

  • request deletion or restriction of processing;

  • object to certain processing; and

  • withdraw consent for connected services at any time.

  • submit any other requests reserved by law

To exercise these rights kindly contact us. We may request additional information to verify your identity before acting on a request.

Should you unsubscribing the Services, we will erase all of your personal data and entire of your self-input information obtained.

Children

LISA is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated in-app or by email, and the "Last updated" date above will be revised. Your continued use of the Services after an update takes effect constitutes acceptance of the revised policy.

Intellectual Property

All trademarks, name of products and brands mentioned herein are the properties of their respective owners.

Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@lisa-assistant.ai.