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TERMS AND CONDITIONS OF SERVICE — LISA

Effective date: 23 July 2026 Last updated: 5 August 2026

Welcome to LISA!

These Terms and Conditions ("Terms") outline the rules and regulations for the use of the LISA application and related services (the "Services"), provided by PT Jelajah Data Semesta ("LISA", "the Company", "we", "us", or "our").

By creating an account or using the Services, we assume you accept these Terms. Do not continue to use LISA if you do not agree to all of the terms and conditions stated on this page.

These Terms should be read together with our Privacy Policy, which forms part of these Terms.

Definitions

The following terminology applies to these Terms, our Privacy Policy, and any related agreements:

  1. "Services" means the LISA application and all related features, functionality, and services provided by the Company, whether directly or in cooperation with third parties.
  2. "LISA" (Lucid Interactive Smart Assistant) is a private AI personal assistant — a virtual secretary that helps you manage email, calendar, meetings, contacts, and daily tasks through natural conversation, including direct chat over Messaging Integration.
  3. "Agent" (or "AI Agent") means an instance of the AI assistant that you create and run within your account, each with its own identity, data, and integrations. You may create and run multiple Agents from a single account.
  4. "User", "Client", "You", "Your" refers to the person who registers for, accesses, or uses the Services and agrees to comply with these Terms.
  5. "Account" means the registered account through which you access the Services and manage your Agents.
  6. "Connected Services" means third-party accounts and platforms (such as Google Calendar and messaging platforms) that you explicitly authorize LISA to access through secure OAuth.
  7. "Subscription Fee" means the fees payable by you to access the paid plans of the Services.
  8. "Content" means any text, prompts, messages, audio, data, or other materials you submit to, or generate through, the Services.
  9. "Force Majeure" means events beyond the Company's reasonable control that may affect its ability to provide the Services, including but not limited to changes in government policy or regulation, failures of telecommunications or internet infrastructure, failures or outages of third-party service providers, cyberattacks, natural disasters (earthquake, flood, tsunami, fire), lightning, sabotage, strikes, riots, war, civil unrest, and epidemics or pandemics.

Eligibility and Account Registration

  1. The Services are intended for users aged 18 (eighteen) years and over. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
  2. To use the Services, you must register an Account and provide information that is complete, accurate, and current. You warrant that all data you provide is fully true and accurate.
  3. You may create one or more Agents, each with its own configuration and integrations, and may assign access roles (such as Boss / Co-Boss) to control who may access an Account or Agent.
  4. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account and your Agents. You must notify the Company promptly of any unauthorized use or security breach.
  5. If any of your registered data changes, you must notify the Company by contacting the contact details set out in the Miscellaneous and Contact section.

Use of the Services

  1. LISA performs the actions you request, such as sending emails, creating calendar events, scheduling meetings, and organizing contacts (including Business and Personal lists), based on the instructions you provide.
  2. LISA operates on a self-hosted infrastructure model: your Agent and its data run on infrastructure you control. No data passes through third-party servers other than the AI models you choose to use.
  3. The Services are generally available 24 (twenty-four) hours a day, 7 (seven) days a week to users who have met their obligations, except during maintenance, updates, Force Majeure, or other events beyond the Company's control.
  4. You understand that the quality and results of the Services may be affected by factors including your device, your network connection, and the configuration and availability of your Connected Services.
  5. The Company is not responsible for how you use the Services and shall not be liable for any loss arising from your use of, or reliance on, the Services.

Acceptable Use

You must not, in whole or in part, use the Services to:

  1. violate any applicable law or regulation, or infringe the intellectual property, privacy, or other rights of any third party;
  2. resell, rent, sub-license, or transfer your access to the Services to any other party without the Company's prior written consent;
  3. reverse engineer, decompile, or attempt to extract the source code of the Services, or make unauthorized changes to their configuration, except to the extent permitted by law;
  4. engage in hacking, spamming, flooding, spoofing, distribution of hoaxes, email forgery, or any infringement of intellectual property rights;
  5. upload or transmit malicious code, or attempt to gain unauthorized access to, interfere with, disrupt, or overload the Services or their infrastructure;
  6. generate or distribute unlawful, harmful, abusive, harassing, defamatory, indecent, or fraudulent content, or send unsolicited or unauthorized messages through Connected messaging platforms; or
  7. use the Services in any manner contrary to morality, ethics, decency, propriety, or law.

The Company reserves the right to monitor use of the Services and to take appropriate action against any use that breaches these Terms.

Subscription, Plans, and Payment

  1. LISA offers a free trial and paid plans (Basic, Intermediate, Pro, and Pro+), billed per Agent. The features, limits, pricing, and free trial duration applicable to each plan are as stated in the app at the time of your subscription.
  2. The free trial is available only on your first subscription and applies only to your first Agent. Additional Agents and any subsequent subscriptions are charged from the start.
  3. Subscription Fees are payable in advance. By subscribing to a paid plan, you authorize the Company or its authorized payment providers to charge the applicable fees for your selected plan and billing cycle. Subscriptions may renew automatically unless cancelled before the end of the current billing period.
  4. Payments are processed by authorized third-party payment providers. The Company does not store your full payment card details. If your subscription is managed through a mobile app store, that store's payment, cancellation, and refund terms apply.
  5. Except where required by applicable law, Subscription Fees are non-refundable. Cancelling a subscription stops future renewals but does not entitle you to a refund for the current billing period; you will retain access until the end of the paid period.
  6. Prices, plans, and product specifications may change from time to time. Any price changes will apply to billing cycles after the change takes effect.

Third-Party Services and Integrations

  1. The Services integrate with Connected Services that you explicitly authorize through secure OAuth. When you connect a third-party account, LISA accesses only the information necessary to deliver the functionality you have authorized.
  2. Your use of Connected Services is governed by those providers' own terms and privacy policies. The Company is not responsible for the availability, accuracy, or practices of any third-party service, and your dealings with them are solely between you and the relevant provider.

AI-Generated Content

The Services use large language models (LLMs) to generate responses and perform actions. Because AI models generate content probabilistically, output may be inaccurate, incomplete, or unexpected. You are responsible for reviewing and verifying important information before relying on or acting upon it. You are solely responsible for the prompts, instructions, and Content you submit, and for any actions you authorize the Services to perform on your behalf.

Intellectual Property and License

  1. Unless otherwise stated, PT Jelajah Data Semesta and/or its licensors own the intellectual property rights for all material comprising the Services. All rights are reserved.
  2. Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose.
  3. All trademarks, product names, and brands mentioned in the Services are the property of their respective owners. No use of the Company's name, logo, or artwork is permitted without prior written consent.

User Content

  1. You retain ownership of the Content you submit to the Services. You grant the Company a limited, non-exclusive license to use, process, and store your Content solely to provide and operate the Services for you, as described in our Privacy Policy.
  2. You warrant and represent that you are entitled to submit your Content and hold all necessary rights, licenses, and consents to do so, and that your Content does not infringe any third-party right or contain any unlawful material.

Your Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, store, share, and protect your information. The Privacy Policy forms part of these Terms, and by using the Services you consent to those practices.

Service Availability

The Company strives to keep the Services available and reliable but does not warrant that the Services will be uninterrupted, error-free, or completely secure. The Company does not guarantee that all information provided through the Services is correct, complete, or up to date. The Services may be temporarily unavailable due to maintenance, updates, Force Majeure, or circumstances beyond the Company's control.

Suspension and Termination

  1. You may stop using the Services and delete your Account at any time through the account settings in the app or on our website.
  2. A breach of these Terms by you — including non-payment of Subscription Fees — entitles the Company to issue a warning, impose sanctions, adjust the Services, or unilaterally suspend or terminate your access to the Services.
  3. If your subscription expires and is not renewed, your Agent and its associated data will be retained for a grace period of 30 (thirty) days, during which you may renew to restore access, after which the data will be permanently deleted except for records the Company is required to keep by law. Retention and deletion of data are handled as described in our Privacy Policy.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without representations, warranties, or conditions of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the accuracy or reliability of AI-generated output. Nothing in this disclaimer will limit or exclude any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its affiliates, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Services. To the extent liability cannot be excluded, the Company's total aggregate liability arising out of or related to the Services shall not exceed the amount you paid to the Company for the Services during the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless the Company and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your Content, or your violation of these Terms or any applicable law or third-party rights.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, including Indonesia's Personal Data Protection Law (Undang-Undang Perlindungan Data Pribadi / UU PDP). Any dispute arising out of or in connection with these Terms shall first be resolved amicably through good-faith consultation (musyawarah untuk mufakat). If such consultation does not resolve the dispute, the Company is entitled to bring a claim before the District Court of Central Jakarta (Pengadilan Negeri Jakarta Pusat), without prejudice to the Company's right to pursue proceedings before any other competent court within the territory of the Republic of Indonesia.

Changes to These Terms

The Company reserves the right to amend these Terms at any time. Material changes will be communicated in-app or by email, and the "Last updated" date above will be revised. Your continued use of the Services after an update takes effect constitutes acceptance of the revised Terms.

Miscellaneous and Contact

  1. These Terms take effect from the moment you register an Account, indicate your acceptance, or otherwise begin using the Services.
  2. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  3. If you have questions or concerns about these Terms, please contact us at support@lisa-assistant.ai.