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Refund and Cancellation Policy

Effective date: 11 September 2026 Last updated: 11 September 2026

This Refund and Cancellation Policy explains how subscriptions to Lisa Assistant are billed, how you can cancel, and when a refund is available. Lisa Assistant is operated by PT Jelajah Data Semesta ("Lisa Assistant", "we", "us", or "our").

This Policy forms part of our Terms and Conditions and should be read together with our Privacy Policy.

What You Are Paying For

Lisa Assistant is a subscription-based AI personal assistant — a virtual secretary that helps you manage your schedule, meetings, and daily tasks through natural conversation, including integration with your Google Calendar.

We offer a free trial and paid plans (Basic, Intermediate, Pro, and Pro+), billed per Agent. The features, limits, pricing, and free trial duration for each plan are shown in the app at the time you subscribe.

Free Trial

  1. A free trial is available on your first subscription and applies only to your first Agent.
  2. Additional Agents and any subsequent subscriptions are charged from the start.
  3. You may evaluate the Services during the free trial at no cost. If you do not wish to continue, cancel before the trial ends and you will not be charged.

Billing

  1. Subscription Fees are payable in advance for each billing cycle.
  2. By subscribing to a paid plan, you authorize us or our authorized payment providers to charge the applicable fees for your selected plan and billing cycle.
  3. Subscriptions renew automatically unless cancelled before the end of the current billing period.
  4. Payments are processed by authorized third-party payment providers. We do not store your full payment card details.
  5. Prices and plans may change from time to time. Any price change applies only to billing cycles that begin after the change takes effect.

Cancellation

  1. You may cancel your subscription at any time from the account settings in the app or on our website.
  2. Cancelling stops future renewals. You keep access to the paid features until the end of the billing period you have already paid for.
  3. Cancelling a subscription does not by itself delete your account or your data. See Delete Your Account and the retention rules in our Privacy Policy.

Refunds

  1. Except where required by applicable law, Subscription Fees are non-refundable. Cancelling does not entitle you to a refund for the billing period already in progress.
  2. Notwithstanding the above, we will review and, where the request is valid, refund charges in the following cases:
    • duplicate or double charges for the same subscription and billing period;
    • incorrect amounts charged due to a billing or technical error on our side;
    • charges taken after a valid cancellation was completed before the renewal date;
    • a confirmed service failure that we are unable to resolve and that prevents you from using the plan you paid for; and
    • any other case where a refund is required by applicable Indonesian law, including the Consumer Protection Law (Undang-Undang Perlindungan Konsumen).
  3. Refunds are generally not provided for: partially used billing periods, failure to use the Services, a change of mind after the free trial has ended, or suspension/termination of your account due to a breach of our Terms and Conditions.

How to Request a Refund

Email support@lisa-assistant.ai and include:

  1. the email address registered to your account;
  2. the transaction date, the amount charged, and the transaction or invoice ID;
  3. the payment method used; and
  4. the reason for your request.

We aim to review refund requests within 5 (five) business days of receiving complete information, and we will notify you of the outcome by email. Where a refund is approved, it is returned to the original payment method and is typically received within 7–14 business days, depending on your payment provider, bank, or card issuer.

Purchases Through a Mobile App Store

If your subscription was purchased or is managed through a mobile app store (for example Google Play or the Apple App Store), that store's payment, cancellation, and refund terms apply, and refund requests must be submitted through that store.

Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated in-app or by email, and the "Last updated" date above will be revised.

Contact

PT Jelajah Data Semesta
Komp. Ruko Mega Grosir Cempaka Mas Blok. A No. 29
Daerah Khusus Ibukota Jakarta 10640, Indonesia
Phone: (021) 50645026
Email: support@lisa-assistant.ai

For any question about billing, cancellation, or refunds, please contact us using the details above.